R2D2 STYLE ROBOT JOINS WORKFORCE AT CROWNE PLAZA® HOTEL In SILICON VALLEY

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ROBOT JOINS SILICON VALLEY HOTEL WORKFORCE

By Nolan Apostle
Contributing Editor
Event City Premier Magazine

Savioke, (pronounced “savvy oak”) a company based out of Santa Clara, Calif., creates autonomous robot helpers for the Hospitality and Services industries is sending its Robot’s to work. Savioke and the InterContinental Hotels Group (IHG), one of the largest leading hotel properties in the world, announced recently the launch of its new hotel delivery robot at the Crowne Plaza San Jose-Silicon Valley hotel. The robot, Savioke’s latest creation, is a Relay Robot known as DASH, and the company is overjoyed to see its robots provide expedient and delightful service to its guests.

The Crowne Plaza San Jose-Silicon Valley is the latest hotel property to begin using Dash and implementing the specific tasks for the Robot to become part of the Crowne Plaza’s front desk team to specialize in delivering items to guests in their rooms. The presence of Dash and the services he provides allows the other members of the team to focus on value-added customer service that only people can provide.

Gina LaBarre, Vice President, Americas Brand Management, Crowne Plaza Hotels & Resorts, IHG, commented: “We are delighted to introduce Dash to our guests at the Crowne Plaza hotel in Milpitas. Given the hotel’s location in the heart of Silicon Valley, I expect our guests to be impressed by the technological sophistication of the robot.”

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Robot Dash will board an elevator to deliver snacks to guests

One of the hotel guests who we interviewed not only showed a great surprise when the Robot visited them at their room bringing along their much needed items, but were equally as excited in the technology and the feeling they were living in the future. She said, “I know we’re here in the middle of Silicon Valley and one might expect if this were to happen this is the place for that to be, but I’ll tell ya, I’d be just as impressed here or anywhere else on the planet to see something like this work as well as it does.

Savioke is passionate about delivering easy-to-use yet sophisticated robots that can help people improve their everyday lives by developing and deploying robotic technology in human environments – the places people live and work. Dash is Savioke’s latest version of its autonomous delivery service featuring automatic docking, improved autonomy, and an all new design enabling the company to scale much easier in response to demand. When Dash arrives at the guest’s room, it phones them to announce its arrival, delivers the requested items, and makes its way back to the front desk docking area where it connects itself into its own charging station. The Crowne Plaza hotel team members are excited to explore new and innovative ways to serve their guests using Dash.

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Hotel Guest receives delivery from delivery robot

The Crowne Plaza brand assists in making business travel work for its guests, and Dash will further enhance the guest experience through providing quick and seamless delivery of snacks, toothbrushes, water bottles and other amenities to hotel guests. Approximately 3-feet tall and weighing less than 100 pounds, Dash is designed to travel at a human walking pace and can independently navigate between floors, even calling the hotel elevator using a special Wi-Fi connection.

Steve Cousins, CEO of Savioke said: “We’re excited to see the updated version of our Relay robot find a home at this Crowne Plaza hotel. With more than 300 guest rooms, this is the largest hotel to use our robot technology, and as Dash becomes a fixture at the hotel, we look forward to hearing some great stories from guests and staff alike.”

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The Crowne Plaza brand is considering this a “testing period” and will determine whether or not to roll out the robot at other properties based on how well the testing goes at the Milpitas hotel. I suppose one might consider this to be Dash’s probation period. Do a good job Dash and keep your best foot forward; uh, maybe not quite your best foot. We’ll leave it at this – keep on rolling Dash, we know you can do it.

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